As a bit of background, my family switched from Comcast to Qwest for a few reasons. The first is the fact that Comcast is expensive and evil. The second is that our Interblags were always cutting out on us when we needed them most. We noticed no speed difference at all in the switch from cable to DSL, and have noticed in fact that Qwest is consistently fast, whereas Comcast was inconsistent.
Today, I found that my Internet wasn’t working. I took the usual steps (restart modem, router, repeat). None of this worked. I called Qwest support, and after a bit of voice-automated hoop jumping, I spoke to a nice lady who resolved my problems quickly, simply and kindly.
It is that kind of service that makes me glad to be a Qwest customer.
